Frequently Asked Questions ( FAQ )

 

 

 

 

 

 

 

 

Q. How to purchase my order on the site?

To order your purchase :-

1. Click “Add to cart” button on the products you wish to purchase.
2. Click “Continue Shopping” to continue and add other products into the cart or click “Checkout” to proceed for your payment for the products.
3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you can proceed with payment.
4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
5. From here, you need to select your shipping method and click “next” button.
6. Next you'll need to select your payment method and then click “next” button.
7. Finally, you'll need to reconfirm your billing details and agree on the terms and conditions.
8. Click “Confirm Order” to complete the order.

Q. What are the payment methods available?
We offer various kind of Payment Methods as shown below :-

1. Credit Card

• Via Paypal (Visa or Mastercard) 

2.  Cheque / Bank Transfer 

• A/C Name: MISHKAAT MARKETING SDN BHD
  Account type: Current Account
  Account No.: 8000792891

  Bank Name: CIMB BANK BERHAD
  Branch Name: Komplex Dayabumi KL
  Branch Address: Lot 112 1st Floor podium block 
                                 Kompleks Dayabumi
                                 Jalan Sultan Hishamuddin 
                                 50050 Kuala Lumpur
  International Clearing Code / Swift Code: CIBBMYKL
  Bank Code: 035
  Branch Code: 1424

After you have made the payment, please send us the payment details of :

• Bank Name :
• Banking Date :
• Banking Time :
• Banking Reference No :
• Total amount you have paid :

You may scan and email us the above info to: enquiry@aquakentro.com.my 

3.   Cash On Delivery Options available only for Kuala Lumpur & certain parts of Selangor.

 

Q. How to change my account personal information and shipping address?

Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.

Q. I forgot my Password for my account. What should I do to retrieve it?

1. Click on “Forgot Password?” and fill your email that was used to register the account in the box.
2. Click Submit.
3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.

Q. Can I cancel an existing order that has been made?

Yes,  only if the order is still on pending status.

• Please send an email to our customers service email at enquiry@aquakentro.com.my with the message title “Request to cancel order” in order to inform us about the cancellation order.
• Orders that are in shipping or shipped will not be cancelled.

Q. What is the product's transaction currency?

All products transaction currency will be done in Ringgit Malaysia (RM).
 

 

Q. How long does the delivery usually take?

Delivery usually will takes about 3 to 5 working days depending on location.
 

 

Q. How about installation of the products?

      

 

In certain cases and places in Malaysia, we will facilitate basic installation service booking for the customers at no additional cost (FOC) with our service partners .In other cases, customers will be required to contact us directly to check for the availability of service in their location and avail the same. For further details and assistance on installation, kindly contact Kent Customer Hotline.

 

 

Q. I still have doubts!

Regret that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to enquiry@aquakentro.com.my and we will assist you further.